Support
How can we help?
Tag is built by a small team, and we read every message. Email us and we'll get back to you as soon as we can.
Email support
The fastest way to reach us. Include the email address on your Tag account and a short description of what's happening.
support@jointag.appWe aim to respond within a few business days.
What we can help with
Anything about using Tag. A few of the most common things people write to us about:
Account & profile
Trouble signing in, updating your profile photo, changing your occupation or interests, or managing your connection intentions.
Availability & location
Questions about becoming Available, how walking distance is estimated, or why you aren't seeing people nearby.
Tags, mutual Tags & Waves
Help understanding how Tags work, why a Tag hasn't become mutual, or what a Wave does.
Safety & reporting
Reporting a user, blocking or hiding someone, or concerns about how another member behaved.
Notifications
Turning notifications on or off, or not receiving alerts about Tags and Waves.
Deleting your account
How to permanently delete your account and what happens to your information afterward.
Account deletion & your data
You can permanently delete your account at any time from Settings → Delete Account inside the Tag app. Deleting your account removes your profile and associated personal information from Tag's active systems, subject to limited retention described in our Privacy Policy.
If you'd rather we handle it for you, or you have questions about what's stored, email support@jointag.app.
If you're in danger
Tag is not an emergency service. If you are in immediate danger or need emergency assistance, contact your local emergency services right away.
For anything else safety-related inside the app — reporting a user, blocking or hiding someone — use the tools in Settings, then email us and we'll review it.
Tag is not yet available in the App Store. For news about launch, use the early access form on the homepage.